Returns & Refunds Policy
Within 24 hours after placing your order, you can cancel the order, we will refund 100% of your order value.
Return and refund
We accept refunds and returns for the following cases: item is broken, we sent the wrong item or the wrong size.
We accept return 30 days from the delivery date.
To complete your return, we require your order number and proof of a defective item in one of the cases above.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This refund will take time, depending on your card issuer.
We only replace items if they are defective or damaged. If you need to exchange it for the same item (you will have to pay an extra shipping fee), send us an email at email@example.com
The returned item should be sent to the following address: 71-75 Shelton Street, London, England, WC2H 9JQ, United Kingdom.
Place items in a box with email confirmation or original receipt and a note detailing what you would like us to do to remedy your situation. We cannot process an exchange or refund without your receipt.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org